Consumer Access to Records
Requesting Healthcare Records
Current and former clients may request copies of their therapy and mental health records. Requests should be submitted to your therapist via email or through the online portal. In order to keep your information safe, records will be provided to you through the online portal. To help prevent delays, please include the following information with your request:
Client full name and date of birth
Current phone number and email address
Description of records requested, including specific dates if applicable
Note: If records are requested on behalf of another individual, documentation verifying legal authority is required (examples include guardianship documentation or medical power of attorney). Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws.
Licensing Authority Information
Ecotherapy Austin PLLC is regulated by the Texas Behavioral Health Executive Counsel (BHEC), the licensing authority for Licensed Clinical Social Workers in the State of Texas. Questions regarding licensure or professional regulation may be submitted through the Council’s website: https://bhec.texas.gov/contact-us/
*When submitting an inquiry, select “Social Work” as the license type.
Filing A Consumer Complaint
Clients or members of the public who wish to file a consumer complaint may do so through the Texas Office of the Attorney General Consumer Protection Division. Complaints may be submitted online at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
*When submitting a complaint, include relevant dates, names, and any supporting documentation if available.
Questions?
The above information has been posted in accordance with House Bill 4224 and the Texas Health and Safety Code Section 181.105. For questions related to House Bill 4224 or consumer access requirements under Texas law, Texas Health and Human Services may be contacted at: HCR_PRU@hhs.texas.gov